Dream Products, Inc. Informative - Slow, But Steady Service, Useful But Exaggerated Products
CHATSWORTH, CALIFORNIA -- The biggest drawbacks of ordering from Dream Products are the amount of time it takes to receive your order (about 2 weeks) and their lack of communication after your order is placed.
My first order was through the mail using one of the company's order forms. Dream Products cashed my check on October 18. I received my order on November 2. I liked the slippers I ordered despite their flaws (more about that later) and placed another order for two more pairs on their website (www.dreamproductscatalog.com).
Dream Products never sent me a welcome email after registering or placing an order on their website. It's very unusual to not receive an order confirmation from a retailer in 2011. My order stayed "in processing" on their website for a few days until it was listed as shipped. The website didn't provide a tracking number and I still didn't receive e-mail notification that my order was on its way. I did receive two emails advertising new products. This time my credit card was charged on November 4 and I received my order on November 17.
The packages (they split the order into two shipments) for my web order have USPS tracking numbers on them so I don't understand why the company doesn't make the extra effort to provide these numbers to customers. Even more upsetting, when I tracked the packages I discovered that Dream Products notified the post office of shipping my order only two days before I received it. Had my slippers been sitting in a warehouse all that time?
About those slippers - they're great! I have an unusual foot condition and these are the first pair of slippers I've been able to wear for long periods of time. But, when I got them I noticed that they looked different from the way they had been displayed on the mail-in order form. The mail-in order form (and also the website) displayed a pair of plain, pink slippers. The slippers I received both times have big, blue logos ("Sauna Sox") across the top. After examining the slippers, I realized what the company had done. They had taken photos of the slippers inside out without the logos showing. Very sneaky! The usability of the slippers is more important to me than the looks, but be aware that some of their products maybe too good to be true.
I don’t think Dream Products is a bad company. They just seem to be operating like it’s the 20th century instead of the 21st. My advice to potential Dream Products customers would be to place a modest first order (so you don’t get stuck with something you don’t want) and start walking to Chatsworth because you’ll probably get there before your order reaches your home.
Microwave Heated Slippers in their Original Packaging. Note the logos!