Enterprise Rent-A-Car Complaint - Just A Rip Off - Charge For Damage Scam

Posted by trmn8r on 2011-11-17:

You say this crease was hard to see, but was there when you rented the car.

Did you notice it when you picked the car up?

Posted by Frank on 2011-11-22:

This too just happen to me in Indiana. It was noted as a "scuff mark" on the rental document. Then comes a bill for removal and paint job for $422.00. These people need to pay the price for their scam.

Posted by Enterprise cares on 2011-12-04:

@mark.9.haynes22

We would like to look into this matter. Please email care[at]enterprise.com with your contact info, the renting location, and any further details.

When emailing please list reference # 111204-001031 in the subject line.

-Amanda with Enterprise Rent-A-Car

Posted by WAVE1382 on 2012-03-24:

they try the same thing with me. go with your received to your bank or credit card company and dispute the charges. they return the funds to my account due corrupt charges. I just received a letter asking me to send the $400.00 after my bank refund the corrupt charges. i want to start a class action and stop this corruption. if interested email me wave1382@gmail.com we need more people to sue. make me sick few bad apples give bad name to companies. both this is the only way they will listen. some managers cover for corruct employees all the time.

Posted by trmn8r on 2012-03-24:

I missed the update to this complaint, and I'm glad to see it was resolved in the OP's favor.

To the most recent comment, I'm not sure you could assemble a class action lawsuit for something like this, but good luck.

After reading complaints like these, I'll think carefully about asking a rental agency rep to walk around the car with me after I return it in the future.

Posted by Chad on 2012-09-21:

Same thing happened to me. I rented at philly airport. Car had scrathes and dents all over it. The guy who checked me out said he noted them. When i returned the car the rudest girl i have ever meet said why is there scratch on the hood. I told her it was already there and she said they would get back to me in 7 days. I get home and the NEXT DAY they charged my credit card $500 dollars. I feel RIPED OFF!

Posted by Bruce on 2012-09-29:

Chad, just dispute the charge through your credit card company. They have to prove that you did it. You must still have the paperwork you received when you took the car. He should've written it down and given it to you.

Posted by OM on 2013-05-06:

The same scenario but with additional scam, when I called to reserve car I was quoted a low rate but when I went to pick up the contract I signed was 10.00 more, the agent refused to mark the dents, dings and scratches on the contract cause she assured me they would never charge for tiny dings. upon returning the original agent happens to not be available and new agent refused to let me leave without signing damage report with ding. she also charged credit card full amount, two days later my insurance company sent them a check for the same rental agreement and now company is refusing to reimburse the duplicate payment stating they can't find it in system. they also sent letter one month later to pay for the ding that was already there when the agent refused to mark it on the contract. I urge everyone to file a class action complaint on classaction.com under consumer fraud. it does not cost anything and scammed victims may get rewarded with penalties and interest on the amount that enterprise scammed. if they are not stopped they will continue to do this 365 days through out the country ultimately increasing our insurance cost, I have rented from hertz and avis and have never had a single issue with rates or damage or double payment scams. anyone else out there that has been triple scammed?