Apple Store Informative - Apple Customer For Life
CHARLOTTE, NORTH CAROLINA -- First and foremost, the issue was 100% my fault. I dropped and broke the screen on my daughters I-touch so at the prospect of a new one costing $300 I asked if it could be repaired. The customer service line said of course, either through the mail or go to an Apple store. Immediately the representative looked up where I lived, provided the closest store, verified availability of a replacement product and gave me available appointment times.
Once at the store the wait was longer than I was told however when I finally was helped they verified the repair/replacement cost was only $99 and they would be right back. When he returned we set up the new unit, made sure it worked and he thanked me and said “You’re all set, have a nice day.” I was a little confused so he explained there appeared to be no signs of abuse to the old unit, we value our customers, this replacement is on us. So yeah…Since then I’ve already bought way more than that $99 from Apple and I will never consider switching away. Sure their expensive and never go on sale but this one simple experience told me this company “get’s it”.