Geek Squad Complaint - Ripped OFF!
DALLAS, TEXAS -- The Geek Squad in Dallas! What a disaster, I used Geek Squad because they were supposedly the best in the business. WRONG! I had a flat panel TV installed via wall mount! The tech mounted it, & was supposed to hide the cables in the wall according to their website, when I asked him to put the cable in the wall, he said he didn’t have any cable on his truck, I asked him to wait for 5-10 minutes while I ran a to get a cable so he could install the TV properly, he responded, “I am done” he was here for 15 minutes drilled 2 holes in the stud and hung the TV with all the cords dangling down in front of the wall. never set up the TV or did anything that the website list as a service that is included in the price. Charged me $280.00 for doing a half assed job! Never again! I will be sure to spread the word about this horrible experience…
Below is a list of services included in the price of $249.00 & all the tech did was a 15 minute install of the TV on the wall, nothing else!
Unpack and set up TV
Installation of customer-supplied wall bracket and mount TV
Concealing of TV wires (excludes power cord) in a wall (single stud bay)
Connection and configuration of new or existing audio and video components
Neat dressing of exposed wires
Programming cable or satellite box remote to operate installed components
Educational demonstration on new system
Clean up, remove and recycle packaging
Remote control programming
Removal and recycling of one (1) TV
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