Sears Complaint - Customer Service ends when your credit card clears
CINCINNATI, OHIO -- Because my mother is seriously ill, her caregivers need reliable appliances. When the dryer died, I headed for Sears and purchased a dryer to be delivered and installed. I emphasized that my parents are elderly and ill, and the installation needed to be absolutely carefree for them. Well, the installer was, as my father described him, "a slob" and to top it off, he did not hook the dryer vent up properly. As a result it fell into pieces after one use of the dryer. Luckily one of the caregivers taped it up (and my husband reinforced it today) or else my parents would have been out of luck. Nice going, Sears. Way to treat the elderly!
And when I called to complain, you can guess what happened. Thirty minutes of phone hell, rerouted from one department to the other. Thanks but no thanks, Sears. Your crappy service is now public on the web.
If I hadn't been desperate to help out my parents, I would have just asked someone in my family to take care of this. But no, I paid extra and tried to ensure that a professional installation would take place. What a chump. I won't get fooled again, believe me!