Sears Complaint - Service Tech broke washer
MONROETON, PENNSYLVANIA -- I purchased a separate five year contract on my washer and dryer. The contaract will be expiring in January and I was having some issues with the washer spinning for long periods of time. I called Sears, scheduled an appointment and the tech arrived at 8:15 AM. He was finished after installing a new computer board in the washer and stated the washer was now fixed. OK, now comes the laundry! I threw a load in about ten minutes after he leavs and the water is not dispensing the soap into the water! WTH? I call Sears immediately and inform them the washer does NOT work and the tech needs to come back! Okay, this was all of 15 minutes after he fixed it......I was told that the service center would have Al call me and I waited. An hour and a half later I called again and advised he had not called me and had not returned to fix the washer......they transferred me to the Customer Service Resolution center. I was given a new service tag number and advised that Al would return between 3-5 to repair the washer that he broke! 5:00 comes and goes and NO Al! I call the service center at 6 wanting to know where he is and explain the entire days issues with this ---- oh, well the routing center in my area is now closed, too bad for me. This is after I am told I will just have to buckle down and go to the laundry mat! Yes, a Sears service person told me that?! Ok, Al was suppose to call us, never does, Al will be back to fix the washer, never shows up! OK, now I am told it will be 2-3 weeks before a technician can come out to fix my washer that the Sears technician BROKE! What am I to do? was told they will not do any more than that! Really? Take my money and give me a [snip]? Hmmmm thinking that is not really acceptable! Sears can kiss my %#*^% -- I will NEVER buy another product from them and I will file a complaint with the BBB! I purchased a product from them, purchased a service from them and now my product no longer works because of their service! Does anyone see anything wrong with this whole picture????