I am one of the thousands who have had a nightmare dealing with the crap Dell sells and the Customer Service they employee. I wonder why every financial article touts how great Dell is? Don't they bother to look at customer reviews? As long as the media continues to support this company, more and more people will continue to purchase this crap and Dell and their Board will continue to get rich. Every article I have read speaks of a great product and great service. Maybe we all need to start contacting business reporters and tell them to do their homework and read all the complaints about this company and encourage them to write the truth and not how wonderful Michael Dell is. Let's put our energies where it counts. Also a tip. My money was finally returned after I filed a complaint with the BBB. That is the only thing they respond to.