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Exxon Mobile (Willis Enterprise 225 Wills Av) Complaint - Fraud On My Credit Card - Gas With My Credit Card
Gas With My Credit Card - Complaint
ROSLYN HEIGHTS, NEW YORK -- November 18, 2011 at 1:48 in the afternoon I stopped at EXXON MOBILE on 225 Willis Ave Roslyn Heights NY (dealer: 9749748) for gas. I went inside the store and informed the cashier that I want 35.00 of gas on pump five I paid and signed the receipt. I began to pump the gas when the pumped stop at 30.95 I returned to the cashier and to informed him of the difference when he claimed “that he had already voided out the previous transaction and asked me to swipe my credit card again for the new charges of 30.95.” I asked him twice for verification of the voided transaction in amount of 35.00 but he was unproductive with my request and refused to reply. I immediately called my credit card company before signing the second receipt and was informed that there was no record of a voided transaction in the amount of 35.00 but that there were two charges from EXXON MOBILE in the amount of 35.00 and 30.95 pending. I informed the credit card representative to void out the 35.00 charge, and she asked to speak with the cashier at EXXON for verification to complete the void process, which he did.
I should not be subject to this type of mismanagement of my money or time. Customer need to have a sense of value by the merchandise and that integrity should be the modeled of the organization and his/her employees.
This incident could have been avoided by keeping focused on relevant policy issues. No cashier should lie or negate to provide the necessary paperwork for a voided transaction. He was attempting to steal money from me by not voiding the previous transaction. Consumers should have a sense of loyalty and trust from the retailers that we do business with. The cashier did not have a name tag on but the SHIFT # is 000486. I am requesting compensation of 200.00 gas card for the infraction of the rules.
Olympia Miles
I should not be subject to this type of mismanagement of my money or time. Customer need to have a sense of value by the merchandise and that integrity should be the modeled of the organization and his/her employees.
This incident could have been avoided by keeping focused on relevant policy issues. No cashier should lie or negate to provide the necessary paperwork for a voided transaction. He was attempting to steal money from me by not voiding the previous transaction. Consumers should have a sense of loyalty and trust from the retailers that we do business with. The cashier did not have a name tag on but the SHIFT # is 000486. I am requesting compensation of 200.00 gas card for the infraction of the rules.
Olympia Miles
Comments:
Posted by Alain on 2011-11-21:
Where did you come up with the figure of $200? Just curious. Regardless, you can give a call to Exxon corporate in Texas at (972) 444-1000 to see if they can assist you with your request.
Posted by saj80 on 2011-11-21:
Why didn't you just pay at the pump, and stop at $35; wouldn't this have been the easiest method?
Posted by Justice-4-All on 2011-11-21:
Saj80> I never swipe at the pump, because regardless of how much I actually fill, they will automatically put a hold on your funds for up to $100. The inside debit/credit is a totally separate entity from the machine on the pump outside. Inside only deducts what you actually fill. Outside? I'm not giving anyone the right to place a temporary hold on my money that exceeds the actual purchase price. Phooey to that!
Posted by Kris10 on 2011-11-21:
There's a gas station near where I live that doesn't have the credit card device on the pump. And they request that you leave your card inside with them while you pump and then they only charge for the ammount you pump. I only use cash there because i don't trust anyone with my card.
Posted by trmn8r on 2011-11-21:
J4A -> The OP used a credit card, not a debit card. With debit cards there are holds.
I use a credit card and always swipe at the pump - if there is a hold it is completely invisible to me - I think it is called a preauthorization in credit banking terms. Since I operate at about a 10% utilization this is a non-issue.
The root cause of having to jump through hoops in this case seems to be pay-at-the-pump was not available. I have used a credit card to buy gas for 20 years and can't remember ever having to prepay. I would go elsewhere or pay cash.
If a CC transaction is cancelled, there should always be a receipt provided if the transaction has been transmitted to the bank (some CC store's transactions only are sent once a day). I don't see evidence that the CSR was trying to "steal" the OP's money, and I don't believe the OP in entitled to anything except having the proper charge assessed. Giving someone $200 to make up for an alleged attempted theft doesn't make sense to me. It hasn't been proven and how do you put a price on something like that?
I use a credit card and always swipe at the pump - if there is a hold it is completely invisible to me - I think it is called a preauthorization in credit banking terms. Since I operate at about a 10% utilization this is a non-issue.
The root cause of having to jump through hoops in this case seems to be pay-at-the-pump was not available. I have used a credit card to buy gas for 20 years and can't remember ever having to prepay. I would go elsewhere or pay cash.
If a CC transaction is cancelled, there should always be a receipt provided if the transaction has been transmitted to the bank (some CC store's transactions only are sent once a day). I don't see evidence that the CSR was trying to "steal" the OP's money, and I don't believe the OP in entitled to anything except having the proper charge assessed. Giving someone $200 to make up for an alleged attempted theft doesn't make sense to me. It hasn't been proven and how do you put a price on something like that?
Posted by GenuineNerd on 2011-11-22:
Holds also depend on the bank and/or the gas station owner. Whenever I used my debit card, I know that Speedway, Get Go, and Circle K only put a $1 hold on my checking account. I usually use a credit card for gasoline, though. Most likely, the gas station that the OP used either does not have pay at the pump, or the customer chose to pay inside.
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