Exxon Mobile (Willis Enterprise 225 Wills Av) Complaint - Fraud On My Credit Card
ROSLYN HEIGHTS, NEW YORK -- November 18, 2011 at 1:48 in the afternoon I stopped at EXXON MOBILE on 225 Willis Ave Roslyn Heights NY (dealer: 9749748) for gas. I went inside the store and informed the cashier that I want 35.00 of gas on pump five I paid and signed the receipt. I began to pump the gas when the pumped stop at 30.95 I returned to the cashier and to informed him of the difference when he claimed “that he had already voided out the previous transaction and asked me to swipe my credit card again for the new charges of 30.95.” I asked him twice for verification of the voided transaction in amount of 35.00 but he was unproductive with my request and refused to reply. I immediately called my credit card company before signing the second receipt and was informed that there was no record of a voided transaction in the amount of 35.00 but that there were two charges from EXXON MOBILE in the amount of 35.00 and 30.95 pending. I informed the credit card representative to void out the 35.00 charge, and she asked to speak with the cashier at EXXON for verification to complete the void process, which he did.
I should not be subject to this type of mismanagement of my money or time. Customer need to have a sense of value by the merchandise and that integrity should be the modeled of the organization and his/her employees.
This incident could have been avoided by keeping focused on relevant policy issues. No cashier should lie or negate to provide the necessary paperwork for a voided transaction. He was attempting to steal money from me by not voiding the previous transaction. Consumers should have a sense of loyalty and trust from the retailers that we do business with. The cashier did not have a name tag on but the SHIFT # is 000486. I am requesting compensation of 200.00 gas card for the infraction of the rules.
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