Dish Network Complaint - Dish Network Took Ownership for my personal purchased Receiver
MICHIGAN, MICHIGAN -- Hi,
Today I setup a new receiver for my sister. We added the VIP211K to her house. I bought the receiver from dishdepot.com. The person who activated the receiver really screwed up. My sis already had a VIP222K receiver and I told the DN representative to add the new VIP211K receiver onto the existing receiver. I told her I bought it myself. However she put the new receiver in as leased. I saw this in my account information a few minutes after activation. I immediately called them back was furious. They basically stole my receiver that I paid $115 for. After being bounced around I finally talked to someone and they said only way to reverse this is to send them a proof of purchase. Fax it to them.
I have the e-mail confirmation for the order from dishdepot. Its under my name and address. It does not have the receiver or smart card # on it. The receiver was activated for my sister’s who’s account has a different address and name on it that to where the receiver what billed and shipped to. Will Dish Network give me hell about the original receiver order being under a different name? Any suggestions on how I can resolve this? I was furious and was about to cancel the account….but then I would have to mail back to them the receiver that I purchased!
Any help will be great. Have spent the whole day angry over Dish Network stealing my receiver. When I asked them to show me proof that they sent the receiver to me…the representative said they don’t have to do that since it could have been leased from anywhere.
Anyways any help would be great. Also word out to other people if activating a self purchased receiver make sure to let the representative know over and over that it is NOT leased. Thanks.