Budget Rent a Car Complaint - Budget Rent a Car Sucks
ARIZONA -- I had a hideous experience in Bullhead City, AZ recently. I didn't realize there is an hour time difference from Laughlin, NV where we were staying and Bullhead City (a five minute drive across river to state line). Nobody at the rental office said anything either. Needless to say, we were charged another day's car rental for being "late".
On top of that, they offered "free pick up service" which we used to get to the rental office. They only offer a very limited pick up time frame so we bent over backwards to be available, which was earlier than our desired rental time. When we returned the car, we expected to be taken back to our hotel. We were told that we were too late (even though the driver was standing right behind the customer service people) so they wouldn't take us back to our hotel. We weren't allowed to use the car for another day either, even though we were charged for it. So my 79 y. o. mom and I had to walk to a place to call a taxi. It was infuriating and I will never rent a car from them again. Their customer service was POOR. I give this experience a 1 star rating but this site automatically put in a 2.