Regency Furniture Complaint - Incorrect information. Let me state as it is lied too...
FREDERICKSBURG, VIRGINIA -- On 11/05/11 I stopped by Regency Furniture to look for a sleeper chair, I had found one at another store but want to be see if they had anything I might like better. My salesperson Jeanne show me several when we were walking in the back of the store and I stopped one and looked closer and saw that they had several a twin, full and queen size sleeper chairs etc.
So she said that these were new and she had to look because it was anew item therefore she went over to the customer service area and spoke with one of the managers that was there on Super Saturday and I stood as she asked him about the sleeper and he told her that he had just got those in and they had plenty at available and it would be no problem to have it by Thanksgiving.
I went on to put it on layaway with my intention of paying it in full by the 15th. The following Monday I stop by along with my Husband to show him the sleeper and a table I had been think about for our living room. So we decide to purchase the table and I asked about having the sleeper at the store for me to pick up and when was the latest I could pick it up before Thanksgiving; this is when I was told oh, it is not available for 4 to 6 weeks. At that time I informed them that wasn't what I was told 6 days ago, they proceed to try to tell me it is possible that the warehouse had many on that day but in 6 days sold them all. Also, I told them that he (the manager) didn't look into the system when he stated this. So I received several calls telling me that they were checking with the warehouse to see if they could get it.
Well the bottom-line is that they will have one in the warehouse on November 25th, the day after Thanksgiving. However they did offer the one on the floor that looked like someone had replaced the back cushions filling. I told them no thanks and to please get me one from the warehouse. I could not cancel the order because they were going to charge me thirty percent for their wrong.
Once I get my sleeper and coffee table I will never-ever-ever by anything else or recommend this store to any of my colleagues, relative or anyone for that matter. I will tell them about my experience and let them decide, which want be hard.