U-Save Car Rental, LAX Complaint - Car Rental Rip-off - Car rental at LAX
LOS ANGELES, CALIFORNIA -- I reserved a car with U-Save at LAX as part of my airline reservation with Southwest. When we arrived at the U-Save location, I immediately had a bad feeling. There were 2 people behind the desk, with 3 customers waiting, but no one seemed to be actually interacting with the customers. Did not see the usual exchange of info and paperwork. When it was finally my turn I referred to my confirmation number and was told they had no cars. At 3pm in LA they did not have a compact car for me. Did not have ANY cars. Sorry. Yes, I had a confirmation, but, NO, they did not have a car for me. They would arrange a car rental for me with National. Of course, there was a $30 difference in price. Here's the catch -- I had to pay the higher price, and afterward I should send U-Save the invoice for the cost difference, and they would send me a check. Sure they would. I argued that this was not the right way to handle the problem, that U-Save was responsible for the problem and should be picking up the tab for the difference, etc. After several minutes of arguing I could see this was going nowhere. I got my rental from National, have sent U-save the invoice for the difference in cost, and am still awaiting my refund. Not feeling optimistic -- hope I can save someone else from experiencing the inconvenience of dealing with U-Save. It's just not worth it!