MetroPCS Informative - They Can't Be Trusted And US Servicemen Or Women Beware
FLORIDA -- As I promised the gentlemen at MetroPCS, I just want the whole world to know that Metro does not care about our service people while away on deployment. My son has had his Metro phone for over 1 year. I won't waste time talking about the dropped calls etc. I just want to share my bad experiences with them and their customer service. Because of previous experiences of not being able to use your cell while away on deployments; my son went to a Metro office talk with a person who promised that Metro had a suspension service where you would only had to pay a small fee and you could keep your same phone number while away. So he purchased his phone. When preparing to leave this time he went to make the arrangements for this deployment, he was told no such policy. He contacted me and asked me to follow-up because he had to leave, so I did. I first tried to contact a live person by phone, terrible mistake, when I finally got a person I asked to speak with a Supervisor/Manager. The person put me on hold and after about 45-60 minutes of waiting no one picked up, I went on to bed. The next day after work I went to their store in my area; there I had to wait another 45 minutes for someone to call my name. The answer I got there was if you want to keep your same phone number while you are away you must pay your same phone bill amount every month even if you will not be using it, even if you have official documentation that you will be/are away. I come home and try to call and talk with a supervisor/ manager again; this time I had read on a complaint site how to get through by pressing the # key for 4 times and 1 soon they will let you speak to a person. I finally got someone and had to hold again for a few minutes still; When Mr. J #_ _ _ _ talks to me he tells regardless of what was told they do not, will not, can not provide a service policy to let my son keep his number while he is away. I remind you we did not want the service for free and the time length of deployment would only be for 6-8 months not 1,2, or 3 years. Now if you don't pay your bill they stop your phone from working anytime and for long as they want. But not for a service person in another country defending this one. That's my story.