Priceline.com Complaint - The "Deal" Doesn't Justify the Horrible Customer Service
You're not always getting a good deal. Priceline seems to be interested in making their profit on duping first-time users. I imagine this will run out before long. They got my one-time business, but that will be the last from me. I thought I would be bidding on one of 3 hotels in an area based on priceline's rating (or stars) description. I made my bid price according to that description (as well as their advertised "average" price for the rating I bid on). I ended up with a hotel with horrible ratings outside of Priceline and very cheap (much cheaper than those I thought met priceline's description, and well below their advertised average price). I ended up paying more for the hotel in "name your own price" than it is advertised in priceline's regular hotel listing. Just like others' experience, "customer service" did not bend and argued that the hotel meets the requirements for their rating level. They lead you to believe you'll get a hotel in a certain quality range, then provide much lower quality and argue that it's not low quality (even though the regularly advertised price of the hotel suggests low quality - and much lower quality than similarly rated hotels). Feels like a scam to me - I did not get a good deal.
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