ADT Security Complaint - Service is bad, system never worked properly, bad customer service - ADT home security system
ADT home security system - Complaint
WICHITA, KANSAS -- ADT said that I would get a 250.00 rebate back with my installation, that I never received, not to mention it cost 700.00 to have it installed, thought I was signing a 18 month contract, that turned out to be a 3 year contract. tried to cancel to get final bill, but then again information not disclosed by the customer service representative when I cancelled was that they had to have a 30 day notice before cancelling. Everyone I have ever talked to there in customer service is very uncaring, and rude.
System had not worked right since it was installed, every time I would leave town and turn it on, before I ever left town, I would get calls from them telling me it was going off, therefore causing me to have to turn around and go back to the house, to reset it. then it would go off while I was gone and they would send the police to check on it, costing me another 25.00 service fee with the city. It is ridiculous and not worth it.