Wolf Camera Complaint - Wolf Camera Return Policy
DENVER, COLORADO -- Last week, I walked into Wolf Camera looking for a Christmas gift (a Nikon digital SLR). They had the camera I was looking for on sale for a good price, and were running a promotion on an additional lens when you purchased the camera.
I was ready to purchase the camera and the additional lens. Since this is a Christmas gift, I asked about the return policy. I will start by saying that the total number of items that I return probably averages to less than 1 per year. I want to make sure I'm covered if, on Christmas, the camera is opened and doesn't work.
The return policy, even in the instance that the camera is defective and has been unopened until Christmas, is 30 days. After that, we would have to go through the trouble of returning it to the manufacturer for repair/replacement (but on a side-note, if I purchased their protection plan....). The salesman indicated that the number of cameras that are defective out of the box is tiny. Basically, telling me that the risk is very small. Well, I'm not going to take that risk upon myself.
He also suggested I wait until December to be within the 30 days, "but the sale ends tomorrow".
I know what some of you are thinking: "How long do you expect them to accept the exchange? What if someone starts their Christmas shopping in July?" I think as soon as a store starts advertising for the Christmas shopping season, you can reasonably expect that people are doing their Christmas shopping.
Well, I bought the same Camera at Wal-Mart. They price-matched, and have a modified Christmas return policy. I just needed to purchase the item after 10/31 (before Christmas) and I get a modified return policy that starts ticking after Christmas! Done!
I would prefer to purchase from a smaller, specialty store. While Wolf isn't exactly tiny, they are specialized. I would expect them to compete based on service. In this case, the mega-store beat them on service as well. How disappointing.