Sony Complaint - Deceptive Words - Laptop
POTTSTOWN, PENNSYLVANIA -- I purchased a laptop at a Sony store. Soon after the printing function did not work. I took it back to the Sony store. They directed me to king of prussia or New York. I waited till I was in New York and took it to their large office there. There I was told that they had no facilities and gave ne a number to call.
The number worked and the sent me a box to return it. I did talk to a technician who called. It was difficult to communicate as he had a heavy accent and his speech was heavy. At any rate the computer was returned to me but soon the same problem and others appeared.
I noted that they advertised no hassle return. That just is not the case. They refused to talk to me. They have an office of the president which handles these matters. They told me no even though the laptop did not work-keys were popping off and computer was very slow. John at the presidents office told me he did not care. There was no one else to talk to. You tell me.