Sears Citi Card Informative - Reduction in Credit Limit
COLUMBUS, OHIO -- I have been a Sears Cardholder for several years and almost a year ago was offered a Sears Citi Mastercard with a limit of $8,000. I was never late and in September because of an oversight I forgot to make my payment. When I realized that no payment was made I immediately called Sears Citi Mastercard and was told that no payment was received. I paid the late payment and the next month's payment. In October I wanted to ensure that my payment would be on time so I called Sears Citi Mastercard and learned through the automated system that my credit limit was reduced. I then contacted Sears Mastercard and was told that because of the late payment, my credit limit was reduced to the balance of my account. This was done without notifying me which was very upsetting. Normally most creditors inform their customers when a payment is not received. In addition to this, I received a letter stating that I verBally authorized a payment of $102.00 to be taken from my account on Novermber. I informed my bank that I did not authorize this payment and I also contacted Sears Citi Mastercard and told them that I did not give authorization for them to take payments from my checking account and they agreed to discontinue this action. The representative told me that it may be too late to stop the payment, however the automated payments were discontinued. The payment was deducted from my account and I had already made the payment for the current month so Sears Citi Mastercard received two payments. I have a zero balance on my Sears account and will continue to make timely payments on my Sears Citi Mastercard, however I will no longer be using these cards for purchases. I have seen reviews from other Sears Citi Mastercard customers who had similar experiences and realize that they are insensitive and do not care about their customers.