Electrolux Complaint - Induction Cooktop
I purchased an Electrolux Induction cooktop because I thought it was the best electric cooktop, it was certainly the most expensive. I have had the cooktop for 2 years and now it stopped working completely. I called Electrolux and it's not under warranty. I asked if this is typical that it should stop working when it's only 2 years old, I was told it happens.
I called an appliance service company. The technician asked if I cooked a lot, at which I replied isn't that what a cooktop is for. Yes, I cook on it. Now the best part is why it's not working, because the way it's designed, the touch top control panel is level with the cooking surface so if liquid gets on the control panel it can short the panel, or if you press too hard on the touch pad it can short. Wow, who designed this. I am shocked, I thought Electrolux was a good company with excellent products and I was so wrong. I paid 1,900.0 for a cooktop that lasted 2 years, that's crazy.
I didn't realize this equipment was for show, you can't use it. The technician told me it would cost approximate. 700.00 plus labor to change the relay panel and it's under warranty for one and because of the design I can expect this to happen again.
Thanksiving has come and gone and I have no cooktop. Electrolux was no help and I'm stuck with a piece of junk that even if I repair will most likely go bad again.
I will never buy another Electrolux product, they are junk, don't be fooled that's it's a good company, they don't stand behind their products.