Lumber Liquidators Complaint - Buyer beware
We wanted to put in laminate wood flooring we seen Lumber Liquidators add for 39 cents a squar foot. we went to see they did not have enough to do a whole room more would have to be ordered. they accomplished their goal to get us in the store. we bought flooring for kitchen at app. 1.39 a square foot. after trying to install two times we realized the pad that is adheared to the back was put on crooked and couvering the groove that the next piece snaps into we pulled it up yet again and called the store we bought it at. they stated they could not refund but could ordered more it would take 2 or 3 weeks to get. its 1 week till Thanksgiving this year last week. we said unexceptable they said we could pick a different color but we would have to pay the difference in price. they told us if it was damaged they could refund but this is not damaged. I stated no its worse than damaged its made wrong. NO REFUND ! SO BUYER BEWARE I LEARNED A LESSON TODAY! IT COST ME OVER 250.00 DOLLARS THEY WILL NEVER SEE ME AGAIN OR HOPEFULLY ANYONE I KNOW!!!
Company Response on 11/28/2011:
Our terms and conditions are clearly stated at the time of purchase and LL will gladly accept back ANY material deemed defective if uninstalled. In this case a single piece of flooring is not going to stop the project and could be considered waste, or easily replaced with a box by the store. We hold manufacturers accountable for any defective material. The communication here with the store would suggest we like to make customers unhappy and that's not how we've come to be the largest supplier in the country. Call Customer Care and any associate will gladly help you so we can learn more about this issue. Lumber Liquidators sells brand new product, in some cases exclusively, and also sells liquidation items, odd lots and other items to help consumers enjoy more product for your money than the big box stores offer. They'll likely direct you to the manufacturer where LL stands before the manufacturer ready to help our customer first. It sounds like there's more to your story and we're willing to help and encourage you to call us right away. Use the number on your invoice and we'll make it right. It's unfortunate this is where you felt you needed to go for help, but we're not backing away and stand ready to assist you. On behalf of the company, please accept our apology if this problem interfered at all with your holiday plans. Customer Care will be placed on alert awaiting your call…something no big box stores prepared to do!
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