Hotels.com Complaint - Hotels.com bogus price match guarantee
Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov 17th, 2011, we booked a hotel in San Antonio for Saturday thru Tuesday the rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we found the same hotel room for $159.99, $144.99 and $144.99 respectively. I called Hotels.com to get the price difference of $30 on the first night. They said because we used a coupon the price match didn’t apply. I asked to speak with a supervisor and he gave me the same excuse. This is just another gimmick they use to avoid paying a price match guarantee. The Saturday night room was $159.99 on both their site and Expedia irrespective of the subsequent 10% discount. Be aware of these tricks. I will never book with Hotels.com again!