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Texas Roadhouse Complaint - Will Never Return - Filthy, Cold Meals
Filthy, Cold Meals - Complaint
OLD BRIDGE, NEW JERSEY -- The floor was littered with peanut shells al over, our table and booth was not clean, crumbs all over the place, I had to wipe it down myself, I ordered the steak special (2 for $19.95 ) and when they arrived they were ice cold, meaning they were laying in the kitchen for quite a while, the mashed potatoes were ice cold also. Told management and they offered to heat everything up which would have ruined the steaks. We ate them cold just to get out of there. I will never return to this place again.
Comments:
Posted by Jysi on 2011-11-26:
Texas Roadhouse is known for peanut shells on the floor. So is Colton's and Logan's. It's part of their shtick.
Posted by Skye on 2011-11-26:
We had a place in NY called, "The Ground Round", and they also used to do the peanut shells all over the floor.
OP, what did managment tell you when you complained about your cold laying around food? They cannot attempt to correct what they are not made aware of, and as you, the customer you have the right to expect a decent meal. But if nothing is said, then nothing can change.
OP, what did managment tell you when you complained about your cold laying around food? They cannot attempt to correct what they are not made aware of, and as you, the customer you have the right to expect a decent meal. But if nothing is said, then nothing can change.
Posted by littleshorty on 2011-11-26:
I'd give them another chance before writing them off.
Posted by Venice09 on 2011-11-26:
My family used to love The Ground Round, especially the kids. Our local one closed with no notice. The employees showed up for work one day and were sent home. We always got good food and service there at a reasonable price.
Posted by Starlord on 2011-11-27:
In Phoenix, AZ, they have a pl;ace calledm Bill Johnson's Big Apple. They have sawdust on the floor, various antiques decorating the place, and the waitresses alll wear fast-draw rigs with non-firing replicas (I think) of Colt 1873 Single Action Army pistols. the food is to die for, and the service is fantastic. I almost chipped a tooth on a piece of bone in their BBQ Pig sandwich, and for the sandwich, the deep dish apple pie and coffee, the manager comped everything but the coffee. If you are ever in Phoenix, look it up.
Posted by littleshorty on 2011-11-27:
I love the food at Bill Johnson's Big Apple. Their deep dish pies are amazing. I love their bbq sauce too
Posted by madconsumer on 2011-11-27:
we had a texas roadhouse locally. it closed after a year or so.
very helpful review!
very helpful review!
Posted by clutzycook on 2011-11-27:
As the others have said, the peanut shells on the floor is just their thing. Usually if the food isn't acceptable, the management is responsive and will do their utmost to make it right. However, as Mad's example describes, locations may vary. But, for myself, I have eaten in many different locations and never went to a bad one.
Posted by GenuineNerd on 2011-11-27:
Ground Round was also famous for the non-stop popcorn. Offten times, you're filled up on the popcorn before your meal arrives (LOL). There are still a number of franchise-owned Ground Rounds open; all of the corporate locations closed after the parent company filed for bankruptcy. Ground Round was once owned by the Howard Johnson's restaurant chain; many Ground Rounds opened in ex-HoJo locations...the chain grew pretty much at the expense of the HoJo restaurants.
Posted by GenuineNerd on 2011-11-27:
Also, peanut shells on the floor can be a danger to those with peanut allergies.
Posted by Kris10 on 2011-11-28:
GenuineNerd, I don't know about yours, but the TR near me has a warning on the door before you even go in about the peanut shells.
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