World Wide Travel Exchange (WWTE) Complaint - WWTE - Unresponsive Customer Service!
UNKNOWN, CALIFORNIA -- We booked a holiday package through World Wide Travel Exchange (WWTE),which included a rental car through Budget. Per the travel confirmation 'Rules and restrictions' the following were included in the price paid: Collision & Damage waiver, Theft Protection, Third-Party Liability Insurance, City/Airport Surcharges, Road Tax and VAT/Tax. Upon picking up the car we were informed by the rental company that Third-Party liability wasn't setup by WWTE with them. We had to pay for the liability insurance out-of-pocket, an additional $168.00.
My complaint is primarily about poor customer service received when contacting WWTE. To try to resolve this we called WWTE customer service several times, faxing documentation per their request three separate times, but each time they were unable to locate the faxes on their side. We were placed on hold for many hours, had to repeat information previously provided each time we called again , and when finally able to speak to a supervisor no solution was offered and we were hung up on for no reason. We were not impolite or rude, just persistent.
Consumer beware when purchasing your travel package through WWTE.