La Quinta Inn and Suites Complaint - Manager Makes Threat To Harm Guest
I checked into the La Quinta in Coral Springs Fl with my wife and children on 11/01/2011 for a months stay. My wife is an interior designer and had clients in this area. On 11/20/2011 my wife wanted to go on the balcony that is part of our room. The balcony overlooks the pool and she wanted to get some fresh air. While on her way a out the balcony door her foot caught on hanging piece of weather stripping causing her to trip and smash herself into the balconys metal fence. The result of this is a sprained elbow, knee and dislocated and broken toe. This happened on Sunday afternoon and I let the front desk no of her problem. I was told that I should come back in the morning and speak to a Neil Asoung. In the morning I was told Neil wasn't going to be in until Tuesday. I saw Neil on Tuesday and he said he took an incident report and in 24 hours I would be contacted. On Wednesday the 11/23/2011 I didn't hear anything so I found a contact number only to lear they had been closed for the entire week for Thanksgiving. I confronted Neil at the front desk. I was upset and asked how he could have sent a report when they are closed. I explained the clients we lost as well as the money for medical bills, lost income and staying in a hotel to rest from an injury they caused. Neil became angry and even accused my wife of lieing. I said that you are being rude and nasty and should understand our point. Neil said if I point at him again he would break my finger off. My son was with me and was quite upset. Neil said to get out at once and leave the property. We went to our room and packed as fast as we could but Neil along with a very large worker came to our room and said we had to leave. My wife could barely walk and we took what we could. when I reached the lobby the police met me and said that Neil wanted us barred from the property. He even wanted me to pay for the day I had to leave. I refused to and left. We had no family or real friends here and had to have a former client pick up our bags and keep them for us. We checked the hotels and couldn't find any rooms. This is the day before Thanksgiving and airlines had no seats. We had no place to go and spent the next 2 days in a parking lot in the elements. This was a nightmare that haunts us. We will never forget this holiday. My wife who had to walk suffered extreme pain and swelling. We are still waiting to hear back. I also want Neil fired. Please don't ever stay at this hotel. I will fight to have him fired.