Raymour and Flannigans Complaint - Horrible Place to Buy Furniture
NEWINGTON, CONNECTICUT -- I was warned, but I did not heed and now I regret it! The problems started as soon as we walked in the door and the sales lady wanted to show us everything (as long as it was top of the line). Had to search the store ourselves to find something in our budget. When we decided what we were going to buy she asked us 3 times if we wanted to take the cleaning warranty for $300, after we said NO 3 times. Then we brought up we saw an offer for no interest for 2 years and she said there was no such thing. Until of course we pulled out the newspaper ad with that day's date on it with the offer. "Oh", was her answer and then she asked if we wanted the $300 cleaning warranty again! We ordered a dining room set along with an entertainment unit that included 2 bookends, a lightbar and a console. We said we would only buy it if we could get it in a week (mind you they guarantee delivery of 3 days). She promised we would have it in 3 days (Tues), the absolute latest on Friday.
The call came in on Mon that they would deliver only the console on Tues and the rest may come in on Friday. I asked them to hold delivery of the one item so that all items could be delivered together. Ok. The manager of the Newington store then called the same day to ask us please to take delivery of the one item because he doesn't get paid unless delivery is made. Offered to waive the delivery fee. I told him no. He offered to hunt down the bookends and dining table. Called the next day and alas has found the bookends, light bar and dining table but that they released the console to someone else. I still don't understand. Anyway because I wanted him to stop calling me and was afraid if I held delivery again that they would release the other stuff I took it. Delivery came on Fri 8/19 between the hours of 9-3. Asked for the hour ahead call time so I could leave work. Called 20 min before. Delivered entertainment unit without console and dining table that had 7 wobbly chairs, 1 damaged end chair and table that they left without putting together. Asked the delivery guys about the chairs and they told me to put felt on the bottom. Said they don't put together furniture.
I then called the store manager and they should have indeed put together the table and that they would have to send a service technician to look at the chairs. I looked myself and the chairs were wobbly because the legs did not all have the circle wooden tabs, only 2 on each chair did - hence the wobbling. They set up the technician coming out on a separate day that they could deliver the console and put the table together. Came on 8/25 (called 20 min before instead of the agreed upon 1 hr before)to put the table together - guess what? Table had a chip. Was informed that they would send a technician out to repair! I told him that it was unacceptable, that I wanted a brand new table, not a brand new table that would be repaired.
So it's now 2 weeks later and I have damaged furniture in my brand new house still without a resolution. NEVER AGAIN, BUYER BEWARE!