Tree Classics Complaint - Snookered - Pre Lit Christmas Tree
BARRINGTON, ILLINOIS -- Bought a $1,000 Christmas tree from Tree Classics after the season in January 2010 with a 1 year/10 year warranty. At 11 months middle section stopped working. Called Tree Classics for return authorization. As instructed sent middle section back to Tree Classics January 2011. Called in April to check status of repair, no response. Finally figured out that this company was out of business/bankrupt even thought their internet page was still up although not operational! Surprise in fall 2011! Tree Classics internet page operational again in fall 2011 but with different address/phone, different state. Same look, same feel, 10 year warranty, etc. Called for my missing section. Advised that this is "new" company that bought assets from previous bankrupt company but know nothing about my missing section -- they didn't buy company records or the my pending warranty work. "Sorry" -- I'm out of luck. But they have a "special" discount deal for old customers of the previous Tree Classics. How would they know if I was an "old" customer if they didn't have the records? My experience, my recommendation: don't get snookered, don't buy from this company that advertises decades of service.