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American Express Complaint - American Express Credit Card Foreign Fraud - Amex Blue Credit Card

Amex Blue Credit Card - Complaint
Review by dsajk18 on 2011-11-27
SYDNEY -- A foreign charge in EUR was incorrectly debited to my Australian American Express credit card. When I queried this amount, it was then refunded, again in EUR. However as it is an Australian card, the second amount was much less, in AUD than the original amount charged. When I queried this with Amex they explained to me how foreign currency transactions work, which of course I do understand. What I don't understand is why I am out of pocket for an amount which should never have been charged to my credit card in the first place. When I went back again to Amex to complain that they need to refund the full amount, I was given a number I could call if I wanted help to cancel my credit card.

Take that advice: cancel your Amex and save yourself from their insufferable customer service!
Comments:
Posted by trmn8r on 2011-11-27:
What company/vendor charged your card? The only thing I can imagine is they feel this is a charge that you initiated, and then cancelled (whether or not it is appropriate to leave a fee on for that I don't know). If it were a fraudulent charge, I would expect no fees.
Posted by clutzycook on 2011-11-27:
How much less? I don't know how it works in Australia, but in the US, most cards say that you're not responsible for any fraudulent charges after the first $50 USD.

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