Ciocca Honda Complaint - Cheating customer - 2012 Odyssey Touring

Review by smith.smith72916 on 2011-11-27
HARRISBURG, PENNSYLVANIA -- We planned to buy the vehicle from Ciocca Honda after we finalized the deal with Internet Sales Person(Brian Thomas).I informed Ciocca Honda that we are coming from Virginia before I started to Ciocca Honda. I have given my credit card information as they told they will charge $500 as a security deposit to hold the Vehicle. Once we went to Ciocca Honda, they showed me the vehicle and started the financing process. They pulled mine and my husbands (as a cosigner) credit history. Finally they told us to show our permanent resident card to process the loan. For which, we came back home upon the discussion that we need to revisit the store the coming week as an option showing the Permanent resident cards or financing with my own bank. Once we are back home, we got the loan approved from my local bank and we informed that my bank is ready to finance the vehicle, and starting to Ciocca Honda the next day to complete the purchase. Suddenly financing manager (Mike Loy) told us they have changed their mind and no longer ready to sell the vehicle to me as we are not resident to Harrisburg PA. As a consumer, this is completely unacceptable for me for changing their words after they asked us to make a trip to the store and taking our personal information, pulled our credit history for no reason. After taking our personal information and days of time, they are not supposed to do what they did now with us. When I spoke to Mike on phone, asking you should have to told all these things before we come there on 11/19/2011, he concluded with his harsh words.
Comments:8 Replies - Latest reply on 2011-11-27
Posted by swimjim on 2011-11-27:
In hindsight, if you're being treated so poorly, do you really "want" to do business with these people? Think how any warranty work might or might not be covered if they were this dishonest with you.
Posted by Bill on 2011-11-27:
Warranty work can be handled by any Honda dealer not just the one you bought the vehicle from but that's besides the point. There's lot of dealers who want to sell cars and I'm sure there's some closer. I would look elsewhere.
Check Price Honda in Dover De. It may be closer than Harrisburg depending where you're at in VA. I bought my CRV from them even though there's two Honda dealers within 10 miles of my house. Price was 60 miles away. I've had all warranty work ( just once)and regular maint. at the local Honda dealer.
Posted by spiderman2 on 2011-11-27:
I recently bought a vehicle at Ciocca in Harrisburg and they couldn't have been more accommodating to me if they tried! I'm thinking that your problem arises from the fact that it doesn't sound like you are a US citizen (you needed to show permanent residence card) and the fact that you were financing out of state. Just a guess, like I said, they were really good to us and we had no issues with financing. I'm curious why someone would drive so far to buy a car.There are three Honda dealers within 20 miles of where I live.
Posted by T on 2011-11-27:
If I read this right, I think the root cause of the problem lies in the fact that you were getting a loan though the dealer, and then went and got one from your own bank.

You get a better deal not using the dealer's financing = less money for them. Maybe I read it wrong, but that's what I saw (without my glasses).
Posted by spiderman2 on 2011-11-27:
We financed through Honda and got a sweet deal, but my credit score is really high so we qualify for the good rates they get you in with.
Posted by T on 2011-11-27:
"Along with arranging loans from automakers, dealers work with banks and other independent sources. One benefit to arranging financing through a dealer is convenience. But often the rates they quote include a markup for the dealership itself, which can make these loans expensive. Armed with offers from some of the other sources we've mentioned, you may be able to negotiate the dealer's initial quote down to something attractive. But you must do your homework first." Consumer Reports
Posted by spiderman2 on 2011-11-27:
You are right trm8r, you do have to do your homework. I will say that even my much beloved credit union didn't beat Honda this time. Last time we bought, many years ago, they did. It always pays to do your homework!
Posted by Anonymous on 2011-11-27:
Toyota beat my credit union as well. A 3% point difference in the interest rate. It pays to shop around.

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