Ashley Furniture Complaint - Inability to deliver correct furniture
GRAPEVINE, TEXAS -- Ordered couch and love seat from Ashley Furniture in July. Accepted delivery on Tuesday, August 23rd. What was delivered was the correct couch and wrong love seat. I informed the delivery guys that it was not the right one. To which they responded. "We'll just leave it here. Feel free to use it. If that's a problem please contact customer service." They assured me "...this happens all the time...". I called customer service and after the full run around the love seat was removed from my house that afternoon. I had to explain that I was not going to be liable/responsible for a piece of furniture I didn't want or own. The customer service representative assured me that it was noted on my account. I expressed my concern at having no copy of that waiver of responsibility. In the 2 days following I have called and left messages repeatedly trying to locate and have my love seat delivered. I am now being told that it will be some time on Saturday when they can come to my house. They have SO generously waived the $69 delivery fee and promised me a "deluxe" delivery. My understanding of the "deluxe" delivery is from a manager in delivery and customer service "That means the control manager will verify your furniture is correct before being loaded on the truck." That being said - shouldn't ALL deliveries be "deluxe"? I am now stuck between a rock and a hard place with no viable explanation as to why delivering 2 pieces of furniture to my house is only a shade less complicated than brain surgery! For my inconvenience they will now be at my house 3 times in a week. Never mind the fact that I am a paying customer is of NO regard to anyone I have spoken to.
Be Warned - buying from Ashley Furniture may seem like a good deal - if you want to mess with a headache.