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Direct Energy Complaint - Not looking back...unless I want to go broke! - energy

Complaint
Review by reganv92644 on 2011-11-28
ABILENE, TEXAS -- We have been with Direct Energy for 2 years - it was here when we moved in, and we just never thought to switch. We pay all of our bills on time, and they're still sometimes EXTREMELY high (anywhere from $120-$550)- but we have an old house with large windows, and so we just figure we have to do the best we can (bundling up in the winter) and bite the bullet for the rest. But recently, we received a bill for $1100 in November, saying it was for June through September. When I called them, they stated that their technician had not come out to read our meter in those 3 months, and so we were being billed incorrectly. I fail to understand why 1) we have to pay for THEIR lack of work and 2) they could add THREE TIMES as much payment to our bill for those months, and the next bill a mild $120(if they adjusted our meter, shouldn't we still be being charged an outrageous amount like we were back-billed for?) It's a load of you-know-what to me. I am so mad. I filed a complaint and it is being investigated now. I'm just hoping we don't have to pay it, we can't afford to throw away that kind of money. Hoping we can find a new energy company that will treat us better. Any recommendations will be welcome.
Comments:
Posted by fast327 on 2011-11-29:
A suggestion: Start a daily reading of your meter and document it every day. It only takes minutes and gives you substantial evidence of what your actual usage is. It will give you arguing ammunition and also help you to spot trends of high usage.

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