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Jamestown Shoe & Luggage Service Complaint - Terrible customer service

Review by ebknott on 2011-11-29
ALTAMONTE SPRINGS, FLORIDA -- I went to this repair shop the other day. I was waiting for the owner to finish dealing with another customer. She was questioning him about what he could do on a repair and he started yelling at her and calling her stupid. I decided to go somewhere else to get my shoes fixed - not my idea of good customer relations.
Comments:1 Replies - Latest reply on 2011-11-30
Posted by Alain on 2011-11-30:
You might call them (407-869-7757) or e-mail them at domenic@floridashoeandluggagerepair.com to let them know they lost a customer due to this behaviour. The only other review I found for them (aside from yours) complimented them on good workmanship. There may be circumstances surrounding this event that you are unaware of.

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