FCI Card Services Complaint - VISA Signature Worldpoints Reward Rip-Off

Review by debenning98 on 2011-11-29
DALLAS, TEXAS -- In early August I requested to cash in my VISA Signature points. The total amount due to me was $100. Shortly after the request, I married and canceled my VISA Signature account since my husband already had a VISA account. In late August I called to inquire about my WorldPoints reward and was advised that it would take about 6 weeks. After 6 weeks I started calling trying to determine the status of my reward points. I called every two weeks through November and was shuffled from one clerk to another. I requested to speak to a supervisor and was denied. The account is handled by “FIA Card Services” located in Dallas Texas. It is obvious that they have no intentions of paying me for my accumulated points.

If you currently have a VISA that is through “FIA Card Services” I would strongly urge you to switch to a reputable Bank/Company. If you are considering a credit card, make sure it is not serviced by “FIA Card Services” of Dallas, Tx; Wilmington, De; Newark, De; or El Paso, Tx.
Comments:1 Replies - Latest reply on 2011-11-29
Posted by Skye on 2011-11-29:
I would keep calling and demand to speak to a supervisor. How dare they deny your request?

Keep on them. That's how they seem to operate, hoping you'll just give up and go away.

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