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McDonalds Complaint - Opening Posted On Window 5 Oclock Am

Review by janet_bibbs34 on 2011-11-29
GRIFFIN, GEORGIA -- Arrived at McDonalds at around 5:35sm doors locked rode to the corner with my son who had to be at work in Mcdonough Ga at 6:00am. So I walked across the street to the restaurant. I work across the highway and stopped by to get breakfast as I do most morning. A associate came to the door and said door and said they would not be opened for anoter 10 minutes. It was very cold outside so I asked the young lady if we could wait inside. She went back to a table were 3 associotes sitting never mind we are out in the cold. I had another coworker who rode to work with me also. I'm a good customer who in the restaurant every day. All of them knows me because I have been working on my job for 37 years. If they had problem find but she could have come back to tell me yes or no. So finally we went next door to Hardee's restaurant. Thank you for letting me vent.
Comments:3 Replies - Latest reply on 2011-11-30
Posted by Skye on 2011-11-29:
Yes, I agree. The employee should have come back to you, and let you know that they could not allow you to wait inside. Just common courtesy, but in this day and age, I can understand why the employee may not have come back to talk to you.

I wonder what the manager would have to say, about them not opening up on time?
Posted by Anonymous on 2011-11-30:
Regardless of patronage, company policy probably dictated the employee's response. It's nothing personal, just a security issue. If they let you in, then they set themselves up for a lawsuit if they don't let everyone else in.
Posted by olie on 2011-11-30:
I worked at McDonald's through college and one year after. (Rode my dinosaur to work, and at one location actually used menu pads, pencils, and an old-fashioned Sweda cash register. Look that one up, kidlets!!)

Insurance regulations prevented allowing anyone in to the store before it officially "opened". On the date in question, one or more employees may have been late/sick,so that breakfast could not be served at the appointed time.

As a Wisconsinite,I'll admit I was ready to scoff at your Georgian notion of "cold". But weather.com confirmed your low temp in the 40s. Pretty similar to ours, today.

You are very, very right that the employee should have come to the door to let you know about the wait for opening. It's not right to leave customers milling around outside, waiting for an unspecified opening.

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