Hilton hotels Complaint - The so called customer service advance reservation department
POST FALLS, IDAHO -- A few weeks ago weeks ago I made a reservation with hiltons double tree hotel in dana point ca., to visit our daughter and new grand daughter for the Christmas holidays. unfortunately, we were notified by our daughter that she has a family issue with her signifcate other and will be in boston for the holidays. I called the advance reservation department and spoke with a representative who informed me that this was a pre=paid non refundable reservation. I informed her that I was a retired hotel general manager and was fully aware of the rules and regulations but it would seem to me that due to the situation, one could bend the rules and issue a refund. the only thing they could do would be to make another reservatin at any hotel and then they could refund my money, less the one night stay and a $50 change fee. she then said she would transfer this informatin to her supervisor and we would hear from this person with in 24 hours. it has nlw been one week and nothing has happened. the key word here is customer service, which obviously is not with this company. when I went to school it was known as HOSPITALTIY, and you reslove the complaint to the customers satisfaction.