Hewlett Packard Complaint - Lame customer service for missing part
USA, COLORADO -- I purchased a printer and the box was missing the USB cable. I went online to find a customer service phone number or live chat and there was neither. The only numbers HP publishes is numbers for purchasing products. I called one of these and was transferred to the warranty department who promptly told me I would have to purchase the part even though they forgot to include the part in the box. So, two strikes against HP--one big one for not having a customer service number and another for being sleezy and putting their mistake on me, saying I needed to, once again, purchase something from them--something I had already purchased in the first place.
More Reviews on Hewlett Packard: