The Pampered Chef Complaint - Approved Exchange Never Received
I purchased Pineapple Wedger at a book party, found the item extremely difficult to use. Six foot husband had to place wedger on floor in order to apply enough pressure for the item to cut the pineapple, that was the only time I used it. I have carpal tunnel and cannot apply that much exertion without pain. Decided to contact Pampered Chef Co., explained situation and asked that I be allowed to exchange the wedger for four (4) of the small spreaders. I emailed with Donika at Solution-Center@PamperedChef.com and she assured me I had an $18 credit, she gave me a number to place on the outside of the return box and stated that once I returned the item I would be sent the four spreaders. I shipped the item back on August 22, 2011 via Delivery Confirmation and spent $8.59 to ship it, taped invoice inside the box with the wedger as instructed. Today is November 29, 2011 and still no spreaders. After many, many additional emails I get no response from anyone, in particular not Ms Goga, at Pampered Chef. At this point I will never, ever purchase from Pampered Chef and would advise people to steer clear of companies with such shabby customer service follow through. I am now out the original $18 for the wedger, have no wedger after returning it and spent another $8.59 shipping.