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AirTran Compliment - Totally Missed my flight & AirTran put me on next flight no fees - Airflight
Airflight - Compliment
ORLANDO, FLORIDA -- I booked two separate flights for my husband and myself. I was leaving to fly from Orlando to Pittsburgh on 11/18 and he was leaving the day before Thanksgiving. I must have looked at his itinerary the day before I left and thought I was departing at 11:30 A.M. Well, I got up really early and went to do some stuff with my husband before he dropped me off. Got to the airport about 9:15 A.M. and the baggage handler informed me that I missed my flight which left at 9:15 A.M. I panicked but he quickly went inside to the AirTran desk and came back out and told me they were going to put me on the 11:30 A.M. flight and "NO CHARGE". The outcome would have been different if it was the day before Thanksgiving flight. Never have done that in all the times I have been flying!!!
Thank you AirTran. I also owe a the baggage handler for his great attitude and willingness to help the customer!!
Thank you AirTran. I also owe a the baggage handler for his great attitude and willingness to help the customer!!
Comments:
Posted by littleshorty on 2011-11-30:
Wow that's great customer service. Most airlines would have made you pay at least a change fee. I hope you got the agent's name and let their supervisor know how great they are.
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