AirTran Airways Complaint - Not able to board
SFO, CALIFORNIA -- Needless to say - I'll never fly with them!!!!
1. We were at the airport (SFO) over an hour prior to the flight departure time.
2. Their initials are the same as ATA so we were directed to ATA. Then we were told to look for AirTran Airways at the international part of the airport, although we had a domestic flight.
3. Finally we get to their kiosk with 40 min left to departure and no one is there. We didn't even carry luggage to check in. Called Expedia and they contacted the company who said that they close the kiosks 45 min. prior to departure. There were more people like us unable to get to the plane. Every one was extremely upset but we all had to go home.
4. They offered to put us on a next day flight in business class if we pay $400 per ticket more or on a 24hrs later flight and pay over $160 per ticket. Or to give us credit (minus penalties) towards future flights with them.
Who would ever want to fly with this awful company anyways?!
P.S. I had missed a flight with “United” years ago and they simply put me on the next flight 40 min later.
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