Outback Steakhouse Complaint - Disappointing and terrible service
LITTLETON, COLORADO -- I am a widow and single mom of two boys ages 9 and 11. October 21 we ate at the Outback in Littleton, CO. We were sat in the back next to the kitchen, where the wait staff decided to set up their social hour. We had tea and water pitchers behind us and much conversation that my children really did not need to hear. Laughing, joking, and complaining. At one point we had a chapstick propelled under our table which my 9 year old was asked to retrieve. The food came out and was cold, my steak was dry and over cooked. My 9 year old was sharing my steak and did not like it either. I complained and sent it back and they offered him something else. He asked for the ribs. They brought out a children's portion of ribs with mashed potatoes. I ate my baked potato. I was charged for my steak. Never received a replacement and they took the steak back to the kitchen, apparently the cook wanted to see it. We went back for dinner last week on Nov. 24th. My eldest brought his brother's new 200 page Green Lantern book to read and was sitting next to me in the booth. We ordered dinner, the waiter also received a table of 6 adults which seemed to be much more important to him. He brought them bread and water. We received no bread or water. I had ordered a orange colored martini and he carried my drink in his left hand while balancing a tray of drinks for the other table. He went to set the drink down and spilled the drink across the middle of my son's "NEW" book and over the table. Laughed it off saying " I'm not that good at carrying those drinks." Walked off to deliver the other drinks, didn't apologize or offer to help dry things up. I asked my youngest to ask the girls in the front for some paper towels and cleaned up the mess, drying the book as much as possible. The manager eventually came over and asked if I wanted another drink. She told us not to worry and to enjoy our meal that she would take care of it and if we wanted dessert to order that as well. I did order another drink as well as a glass of water. We had to wave down the waiter and ask if we may have bread with our dinner. He then said he was sorry he had spilled the first drink. Our food came. I and my eldest ordered steak medium. Mine was perfect my son's was almost rare. He ate it not wanting to wait for another to come out. The boys ordered cheesecake for dessert. The manager came by to see how their dessert was and said she new how frustating it was to have a spill on a book because she had just spilled something on her cookbook that same day. I asked her if she was going to be taking care of the meals as well and she said sure if you would like. She went to catch the waiter. The bill came and the cheesecake and one kid's meal was removed from the bill. I was charged for my meal, another kid's meal and both my drinks. We paid and left. I have enjoyed going to the Outback for many many years. Not sure why the service has gone down hill so poorly but extremely disappointed. Its the last $100 I plan on spending there. I feel we were treated as second class citizens and I assure you we are not.