Frigidaire Complaint - Frigidaire Customer Service is the WORST!!!
I purchased a Frigidaire Wall Oven along with several other Frigidaire appliances for my brand new Kitchen several years ago. The touch panel on the front of the oven has failed and when I inquired about a replacement part I was told that the part was NO LONGER AVAILABLE. In researching new ovens, I find that Frigidaire still makes the very same wall oven, with the very same touch panel. The problem is that their system does not show that the new touch panel is an acceptable substitute to my model. To support my case, I went to Lowe's and had them show me the documentation for the new oven. The wiring diagrams and the specifications are identical. I contacted Frigidaire customer service to have them give me a contact in their Engineering Group so I could verify the compatibilty between the parts. The customer service person (Mrs. Jones) insisted that I could not speak to anyone in Engineering and refused to contact them for me. Her position was that if their system didn;t show it was compatible, it wasn't. She would not elevate my call to a supervisor and continued to tell me that the new touch panel was not compatible.
TO make a long story short, I went back to Lowe's and talked them into letting me take the front panel off and pull the touch pad off. The manufacturer (not Frigidaire) has a sticker on the pack with their part number on it. When I compared the part number of the new touch pad to mine, IT WAS THE SAME PART NUMBER!! I've ordered the new touch panel and I guarantee you that I will have my oven fixed as soon as it arrives, unless Frigidaire marks the new touch pad as NO LONGER AVAILABLE!!!