Sears Informative - Snow Blower Dud - 14.5 Hp I/C 27" Snowblower
LEDUC, ALABAMA -- Purchased unit October 2, 2011. Used it for the first time November 18, 2011. Broke after 20 minutes. Phoned the catalog office who shunted me off to customer service, who told me they would not refund me or exchange the unit because it had been used. Referred me to their new service policy of August 2011. The 90 day exchange/return policy when purchased on aSears card only applies to unopened/unused goods. Had to accept a service appointment for the 22. When I called on the 22, they advised me the appointment was cancelled. The technician came on the 29th. The pulley and clutch belt are cratered and parts have to be ordered.
Sears will notify me in 48 hours or so when the parts may arrive and schedule a repair visit from there.