Days Inn Complaint - Days Inn Miami International - Watch Your Credit Card
MIAMI, FLORIDA -- Had a confirmed reservation guaranteed with credit card for Days Inn Miami International Airport for November 13-November 18, 2011. Confirmed rate was $85.46 for first night. Due to International air delays, arrived at 2AM next day. Front desk attendant said I had no reservation but they had already charged me first night for no-show. Then I showed her a screen capture of my confirmed reservation email. Then she said motel was full but she could let me have a noshow's room for $159.95 plus taxes. I accepted (me and my wife are seniors and it was late)
When I arrived home noticed in my bank statement they also charged me $93.46 from my reservation's credit card for the same night they charged $159.95 + taxes. I tried to contact Customer Service Wyndham/ Days Inn but they filter feedback from outside the US. Asked to complete an online survey about my stay I reported my claim. The next day I received from a no-reply email saying the $93.63 didn't appear on his computer. I then tried to contact the Wyndham people (owners & managers) through their contact web page but it couldn't go through UNTILL I CHANGED TO A US ADDRESS.
So not only I was charged $253.58 for a written confirmed rate of $85, PLUS Wyndham or Days Inn will not accept any type of feedback online from outside the US.
Days Inn Miami International Airport