General Electric Complaint - Appliance "Failure to Perform" GE Profile Refrigerator
CALIFORNIA -- We purchased a GE Profile refrigerator in Aug 2007 (French door/bottom freezer). Due to delayed kitchen remodel it was not installed until 2008. There have been 6 service calls on this 5 yr old refrigerator - all service by GE technicians.
Repairs: replacing both doors, two motherboards, and lastly the relay switch. One additional call found no problem though an electric burning smell emitted from the unit. The last tech ordered the replacement switch 10/24/11 having diagnosed the smell, loud popping noise and the spontaneous off/on operation of the unit as to the relay switch heating and cooling. November 28, 2011, GE called and said the unit cannot be repaired until next year at the earliest due to a lack of parts. Their offer included an extended 1 yr warranty or the purchase of a new unit at the cost of $971 to us. So far the costs of the repairs have exceeded the cost of the unit. We are covered by an extended warranty but is the insurance company also being abused? We have been told by a different appliance dealer that this part has been discontinued! As a diabetic who depends on keeping expensive insulin cooled I need a dependable appliance.
Where do we go to get assistance?