Spirit Airlines Compliment - Worst Airline EVER - Flight to Detroit, MI
DETROIT, MICHIGAN -- I had an abysmal experience with Spirit Airlines. It was awful from start to finish. I booked travel from Las Vegas to Detroit for the Thanksgiving holiday. We arrived in Las Vegas 2 hours before our flight departed. The baggage fees were ridiculously overpriced. Compared to other airlines, they overcharge by about $15-20. In addition, they allow bags up to 40 lbs. while most airlines allow 50lbs maximum for bags.
What is the reason for this extra cost? As far as I can tell, they are not using the extra funds to train their staff at ticketing to be more efficient, nor are they cleaning their airplanes. (More on that to come)
The staff was very slow moving and unfriendly. While I understand this was the start of a busy holiday traveling season, a smile and a greeting would be nice. After checking in, we proceeded to board the plane.
The plane was filthy. It looked as if it had not been cleaned in a year. There was a dried ketchup-looking substance on one tray table, crumbs and dirt on another, the seats were dirty as was the floor. Is it too much to ask to wipe down an obviously dirty tray table. It was visible even while in the upright position.
On-board they have done away with free beverages, instead walking up and down the aisle asking you to sign up for their credit card. I don't need a 10 minute infomercial in-flight with no option to change the channel.
The return flight was even more disappointing. The staff in Detroit was impossibly slow. We almost missed the flight because we spent an hour in the check in line. The line was not that long. Again, maybe some of the funds you receive from overcharging for baggage can be applied to customer service?
My overall opinion of Spirit Airlines was awful. I will never fly them again and I have told everyone I know that Spirit sucks.