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Epson Complaint - Lousy customer service - NX420
NX420 - Complaint
PLEASE PASS THIS ON TO SOMEONE IN MANAGEMENT OR TO THE CEO OF YOUR COMPANY
This morning after receiving an email for your promotion of an NX420 refurb for $19 I attempted to order one as they were shown to be in stock. Because the site was down for maintenance I called to place the order. After five minutes of getting busy signals, I finally got through and sat on hold for about 15 minutes. Finally the representative took my order assuring me that I would receive an email for the order within an hour. He did not give me a number of any kind and I do not recall his name.
Later today I called your company, only to find out that the order never went through and that the printer is now sold out.
I have been buying Epson's for the past six years and am now on my third, using a 323 Workforce. I have had good service from you machines but as I do a lot of printing daily, I wanted the inexpensive refurb for a backup to use until I purchased a better, new Epson.
After this lousy experience with your company I am no longer a customer. I will be blogging, Twittering, and negatively mentioning this experience on Facebook and any other site I feel will help to direct customers to another company. I sincerely hope I am successful.
Remember!!! Your customer is your MOST IMPORTANT asset. Without us you do not exist. Epson just does not seem to get this fact.
This morning after receiving an email for your promotion of an NX420 refurb for $19 I attempted to order one as they were shown to be in stock. Because the site was down for maintenance I called to place the order. After five minutes of getting busy signals, I finally got through and sat on hold for about 15 minutes. Finally the representative took my order assuring me that I would receive an email for the order within an hour. He did not give me a number of any kind and I do not recall his name.
Later today I called your company, only to find out that the order never went through and that the printer is now sold out.
I have been buying Epson's for the past six years and am now on my third, using a 323 Workforce. I have had good service from you machines but as I do a lot of printing daily, I wanted the inexpensive refurb for a backup to use until I purchased a better, new Epson.
After this lousy experience with your company I am no longer a customer. I will be blogging, Twittering, and negatively mentioning this experience on Facebook and any other site I feel will help to direct customers to another company. I sincerely hope I am successful.
Remember!!! Your customer is your MOST IMPORTANT asset. Without us you do not exist. Epson just does not seem to get this fact.
Comments:
Posted by At Your Service on 2011-12-01:
I like Epson printers, but have become a much bigger fan of HP and Cannon printers. If you're so tied in to wanting a secondary printer, why not search the latest classifieds. Even new, you can find good multi-function printers now for not much more than $50.
Posted by ok4now on 2011-12-02:
I was at Costco today and was quite impressed with the variety of their Multi Function Printers. Nice HP's and Cannon's for $50 to $75. Think about it. With the high cost of OEM ink cartridges you can get a brand new printer that includes them.
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