Polaroid Complaint - More poor customer service
BROOKLYN, NEW YORK -- I purchased two of Polaroid's PMP180 on Black Friday, seeing a display indicating they were only $13 each! Considered buying more. At the cashier, I learned it would be $13 after the $10 rebate. Fine. Got them home, realized only after opening up the plastic and reading through the guide that it won't work with the Mac. Also, didn't want to have to open up the second one to cut out the UPC to send in with rebate to get $10 back before giving as a gift. OK. Then got out our old PC laptop, downloaded albums onto the MP3 player, only to learn that the "rechargeable battery" doesn't work or hold a charge, even after more than a day, if it is disconnected from the power source. The packaging asks consumers not to return item to the store but rather to call the customer service hotline, M-Th 9-5, but nobody answers, ever, and nobody returns messages. Or e-mails. I'm returning both items Saturday. If I had known, never would have bought them, and will not be buying Polaroid again, even though the customer service problem is with Southern Telecom.
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