Ruby Lane Complaint - Ruby Lane Better Than Ebay Think Again
I purchased a ring and a box from Garrard from a seller on Rubylane on lay a way. The seller guarantees authenticity but apparently if you buy on lay a way they are off the hook. The pictures were taken in a way that covered up the extreme yellowing of the Garrard jewelry box and it was implied that the "engagement ring" was from Garrard. I received the ring which was not hallmarked correctly for a ring from the UK. They did show part of the maker mark but said there were many others. There was only the metal marks. The Garrard box stunk and was yellow stained inside. I emailed twice with no reply. Since I paid near 500 for it you would think it would be great. I emailed customer service, even if the article was not as implied nothing they could do because it was bought on lay a way. The owner finally emailed after my complaint and the lady needs anger management and honesty training. If I could get 50 dollars for this item I'd be lucky. And rubylane doesn't care. On eBay at least I could leave a negative and get my money back. Oh she told me I should have asked more questions.
Anyone think someone would sell a ring box that smelled and was severely yellowed but not shown that way?
Would you buy this?