Pep Boys Complaint - Pep Boys Not Men - Attempt To Set Up Repair Work
INDIANAPOLIS, INDIANA -- I called Pep Boy Store on E Washington st in Indy 317-353-0020 at 530pm Friday Dec. 2 2011 after a lenghty wait and several transfers a male voice answered " what can I do for you."He said. I replied well my car won't start it turns over but doesn't fire I need a tow and would like to get it fixed. His reply"I can't set that up call 1800Pepboys they'll set you up but call me back after that or I won't be able to get to it they don't give me all the info I need so make sure you call me back if you want it fixed. I said O. K. and hung up. I should have not even called the number because I got this feeling that was not positive about how professional this guy was on the phone. But silly me I call and explain to the dispatch woman the behavior she explains to me that the man could have done it but she would help. She then took all the pertinet information; make, year, and color of the van then she told me it would be 100 minutes or an hourv and a half as if I was just some stupid person and that bethany towing would be here to pick me up and she would call back in 106 minutes to make sure the request was completed. Then 106 minutes later I received a call from an automated service to confirm service had been completed. Service had not been completed as stated so a live person took over the call and "forced" me to go over all the info again to verify the order it was all verified but the process was ridicules and when I stated to her that it was ridicules and how incompetent this process was and that I should cancel she said o. k. and you have a better day as if I was having a bad day. I told her I wasn't having a bad day that the next two days would be bad days because based on her attitude and inability to relate properly to the problem that I would go ahead and cancel the request and that I'll find a mechanic to fix my van tommorrow.