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Comacast/Xnfinity Complaint - Over Charging - Cable

Review by sheriamcginn52 on 2011-12-03
BLAINE, MINNESOTA -- I pay my bill every month amount owed hoe do I end up being charged for over due payment? Last month when I paid my bill I asked do I have any out satnding bill I was told no well then I got call saying I have out standing bill of 35 and so much change I get this all most every 3 months. I'm will say this when I move I will not be having you as my service as in past I've been over charged way too much. people you have working don't know nothing. I say this hire better staff and lower your chargees as I will remove Comcast when time comes.
Comments:1 Replies - Latest reply on 2011-12-03
Posted by Skye on 2011-12-03:
Call Comcast and ask for the customer loyalty department. They actually have people in that department who can and do resolve billing issues.

Call the 1-800 number, select Tech Support, and then when they answer, ask to please transfer you to their customer loyalty department, and then explain the billing issues you've been having.

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