Dish Network Compliment - Do Not Choose Dish Network
ORLANDO, FLORIDA -- Do not even consider signing up for Dish Network!!!
Lets start from the beginning.
It seemed like a great deal to become a Dish Network customer at first. In the beginning I figured they just had new employees that messed up on my information. I have patience so I just went with the flow. My phone number, address and name were taken down wrong.
After being billed incorrectly on a few occasions I was told by the dish employee over the phone that they would give me credits for free movies on my account and that all I had to do was call before ordering the movie. Awesome right? NOPE. Every time I would call to use my free movie credit I would be told that nothing of that sort shows on my account..I would speak to about 2 to 4 employees just to get the situation resolved.
I then moved to a new address. Was the moving instillation free like they said? Yes. But when the installers were at my apartment they said that because of the direction my porch was facing they would have to go on the apartment building roof and set the dish up there....and cost up to $100.00. I told them I had to think about it. As soon as they Dish employee left my house I called Dish Network and explained to them the situation and asked if there was anything they could to about it. Dish then sent out an employee that was more experienced. He set up my satellite dish in about 10 minutes....ON MY PORCH!!! HE Then told me that they were just trying to get money out of me...What a nice honest company!..pfft.
After a few months I couldn't take it anymore..So I switched to cable.
I was on a two year contract with Dish Network so instead of messing up my credit score I continued making my monthly payment. I called Dish and notified them that I was no longer using there equipment and would just be paying my bill until my contract was up in November of 2011. The gentlemen I was speaking to on the phone said " okay, let me sent you and empty box for your DVR receiver so you can sent it back." In about a week I received the prepaid UPS box and sent back my DVR. A week later I got the conformation e-mail that they had received my DVR receiver. NOTE, THIS WAS IN APRIL 2011.
*THIS IS WHERE IT REALLY GETS CRAPPY*
Like I mentioned earlier My 2year contract was up in November 2011.
I received an e-mail that my statement for December 2011 was available.
I then called Dish Network to make sure that my account would be canceled and I would not be charged for December.
I was told that it was taken care of and that all I needed to do was to send back my DVR receiver. WAIT A SECOND, I have done that already and even got a conformation e-mail! I was then told that they had no record of me sending it back whatsoever.
I explained the situation.
Then I was told that the DVR receiver ID number didn't match what they had in there system and it did show that they got my DVR. I was told everything was taken care of again.
I got a voice mail from Dish saying that I needed to return my equipment, charges may apply..blah blah blah.
Once again I explained everything. I could tell the employee on the phone didn't know what she was doing so I asked to speak to the supervisor.
Anddddd again I explained the situation...and then transferred.. : (
At this point I was speaking with A lady in the executive office..I though " oh thank god, this lady will know what she's doing..." FAIL! After explaining the suituation againnnnnnnnnnn. I was then told that I had another receiver sent to me in APRIL when I sent Back my DVR receiver..(which I sent back to them In June not April)
OKAY....1. I was NEVERRR told that they were sending me one.
2. I NEVER got any package from Dish Network.
3. WHY WOULD I NEED ANOTHER RECEIVER WHEN I TOLD THEM THAT I WAS NO
-LONGER USING THERE SERVICE?!?!?!?!?!
The employees response to when I asked her? Well you have to have equipment under your name while on a contract and thats the missing receiver that you need to send back...These people are EFFING DUMB!!! She then said "well I have the UPS tracking number for you since you never got the package" I said ok, may I have the tracking number for the empty box you sent me also? The response was " We don't keep tracking numbers for the empty boxes."
Ugh, called UPS told them I never got the package and that I needed to file a lost or stolen on the package..gave them the tracking number and I was told I would be called back..which I was..UPS then told me that they had only two shipments from Dish Network to my address.
1. A receiver was sent to me in April.
2. The empty box was sent to me in June.
THIS MAKES NO SENSE!!
ROUND 2. DING, DING!
I called back employee number 5 and she was "not available"
so I then spoke with ....you guessed it
And after repeating my situation againnnn this time to another employee in the executive office he told me that I have received an additional receiver wayyy back when I switched apartments.(Which I DID NOT). I calmly said to him that I was beyond hearing story's. I told the gentlemen that I have been told a different story by everyone of your employees and at this point I don't even believe you so may I speak to your boss..he said okay I will transfer you to my supervisor. I replyed with no, I want to speak to whoever is above your supervisor because I'm not getting straight answers.
I am now waiting for they "supervisor" to call me back.
Im sorry for the novel but now you know how horrible, untrained, and mentally retarded this company is. If I would of known that I would be charged for something I never received/had/or even known about I would of just stopPED paying them the second they first messed up.
SCREW DISH NETWORK!